User Experience Management

You can influence life

2011-12-05T10:40:00.001+01:00

Everything around you that you call life was made up by people that were no smarter than you. And you can change it. You can influence it. You can build your own things that other people can use. Once you learn that you will never be the same again. - Steve Jobs

NeXT startup retreats

2011-11-21T13:39:00.001+01:00

20 minutes on the initial retreats of NeXT Computer...

Bill Buxton (2008): Design Thinking in the Wild

2011-04-26T17:24:00.001+02:00

Bill Buxton at the 2008 Institute of Design Strategy Conference: Design Thinking in the Wild

download 7-BillBuxton.mov

Managing User Experience - Managing Change

2011-04-25T13:06:00.001+02:00

"Managing User Experience... Managing Change", a panel session at CHI 2010 with the UX Directors Irene Au (Google), Catherine Courage(Citrix), Nida Zada (Plaxo/Comcast), and Arnie Lund(Microsoft), moderated by Carola Thompson (mindjet).

resonance design strategy

2011-04-25T10:14:00.001+02:00

Continuum Resonance Video: Getting to the right idea from Continuum on Vimeo.

(via UXForum@xing)

IxDA Communities in Europe

2011-03-10T07:26:00.001+01:00

A map with IxDA Communities in Europe:

View IxDA Europe in a larger map

More maps for interaction design education and acm local chapters.

10 Jahre UX Roundtable Hamburg

2011-02-27T17:53:00.001+01:00

Moin Moin,
aus dem Schatzkästlein...

Subject: Usability Roundtable - Einladung
Date: Tue, 27 Feb 2001 09:50:43 +0100

Hallo

endlich haben wir es geschafft - die erste
Usability Roundtable Hamburgs!

wann: Montag 5.3.2001 @ 19:30 (bis ?)
wo: News Cafe (Ecke Wilhelm-Kaiser-Str und
Neustädterstr., Axel Springer Verlag gegenüber)
was: Usability Themen informell diskutieren -
z.B. Trends in Germany/Europe
ROI / Cost-Justifying Usability
Resources
Methoden
wer: Du und Deine Kollegen, Gäste, usw.
wie: einfach vorbeikommen

Bitte sag mir Bescheid per Email, damit ich ungefähr
weiss, wieviel wir sind. Noch fragen? just ask!

Bis dann,
Jim

Man beachte das Datum! Auf den Tag genau vor 10 Jahren luden James Kalbach, Jürgen Spangl, Ariane Kempken und Sven Heinsen zum ersten Usability Roundable Hamburgs ein. Damals war nicht absehbar, dass aus diesem ersten Treffen mit 7 Leuten eine regelmäßige Institution der Hamburger Usability und User Experience Szene werden sollte.

Seither treffen sich aber immer mehr und immer wieder auch neue Leute am ersten Montag eines Monats, um aktuelle Themen der Gestaltung benutzbarer Software und Webanwendungen zu diskutieren. Unser Archiv verzeichnet 66 Roundtable-Treffen -- hinzu kommen einige Classic-Termine, die den Abenden im News Cafe nachempfunden sind.

Unter http://uxhh.de versammeln sich inzwischen auch weitere Kreise, wie der Book-Club und das Local Chapter der Interaction Design Association Hamburg. Auch der World Usability Day der upa hat bereits fünf mal in Hamburg stattgefunden.

Alles in allem eine lebendige und offene Community, deren Mitglieder kaum zu zählen sind, da wir auf diversen Platformen präsent sind: Unsere Y!-Mailingliste hat 156 Mitglieder. Die uxHH-Gruppe auf Xing 317. IxDA Hamburg ist in weniger als einem Jahr immerhin schon auf 81 Leute bei mixxt gewachsen. FB schwächelt noch etwas. Aber das stört mich recht wenig.

Ich bin gespannt auf die Zukunft, da es in unserer Disziplin noch so unendlich viel zu tun gibt. Und es freut mich besonders, dass die UX Szene in Hamburg mit ihrer offenen und kompetenten Diskussionskultur jedem von uns immer wieder neue Einsichten vermittelt.

Bis dann, bei einem der zahlreichen Treffen in Hamburg
Matthias Müller-Prove

Getting the right design

2011-01-17T14:32:00.001+01:00

Apple's development process in a nutshell: 2 meetings a week. One to freak out — The other to see what's feasible. Iterate. More on this at Measuring Measures: Three Design Hacks from Apple

In fact I see a strong relation to Bull Buxton's presentation at CHI ’08 in Florence. Not the closing keynote. The other one. Here is slide 37:

You need both: idea brainstorming and focus and evaluation.

Social Enterpise Tools bei Sun /Webcast

2010-09-22T19:38:00.001+02:00

Zur Swiss Intranet Summit vor einem Jahr durfte ich den Abschlussvortrag halten. Hier nun zusätzlich zu den Slides auch die Audiospur!

Social Enterprise Tools. Beispiel Sun

View more presentations from mprove.

Referenzen zum Vortrag

focus groups for innovation

2010-06-11T14:14:00.001+02:00

If a focus group of cavemen had to decide on a proposal called wheel...

(via celebrating 10 yrs SirValUse)

Building and Managing a Successful UX Team

2010-02-11T12:04:00.001+01:00

Christine Perfetti interviewed Sarah Bloomer and Susan Wolfe (in 2006): Building and Managing a Successful User Experience Team

Ivan Sutherland on Leadership

2010-01-13T20:22:00.001+01:00

Ivan talked about leadership at Sun's SEED summit 2006. The remarkable event has been captured on tape and is now online.

service design is...

2009-09-02T10:12:00.001+02:00

service design is interactive design meets industrial design meets advertising meets interior design meets graphic design meets sequential art. An interview with Pater Fossick by Paula Wallace.

/via Matthias Schrader

Design Process at Apple

2009-07-29T06:16:00.001+02:00

Insights On Innovation. Apple thinks good design is a present. Pixel-perfect mockups are critical. 10 to 3 to 1. Paired design meetings. Brainstorm meeting. Production meeting. Pony meetings.

What else does Apple do differently? 1. Apple does not do market research. 2. Apple has a very small team who designs their major products. 3. Apple owns their entire system. 4. Apple focuses on a select group of products. 5. Apple has a maniacal focus on perfection.

So is it possible for you to innovate like Apple? You need a leader who prioritizes new product innovation. You need to focus. You need the right people, and you need to reward them.

Complete article at: You Can't Innovate Like Apple — By Alain Breillatt

Buxton meets Hustwit

2009-06-04T19:44:00.002+02:00

Bill Buxton and Gary Hustwit - director of Objectified - met for a 17' interview at mix09

via http://visitmix.com/News/Buxton-Hustwit

Nailing a Pudding

2009-05-11T08:49:00.001+02:00

Have you ever wondered how to nail a pudding to the wall? I guess I figured it out: --- freeze the pudding first! Have fun!

10 Qs to Hartmut Esslinger

2009-04-27T13:00:00.003+02:00

Guy Kawasaki interviewed Harmut Esslinger.

How does Steve Jobs’s mind work?
Why is it that companies with billions of dollars who can hire any designer or design firm in the world put out such crappy products?
Can customers truly tell a company how to innovate?
What can customers do then?
If a company is hiring a design firm, how can it know that it’s picking the right one?
If a company is hiring a designer (as an employee), how can it know that it’s picking the right one?
What are your top ten products of all time?
What are your ten worst products of all time?
Why has the One Laptop Per Child project met with limited success?
If a young person wants to be a great designer, what should he or she do?

Read the answers at OpenForum: The Inside Scoop on Design: Ten Questions with Hartmut Esslinger

The Top Five Innovation Killers

2009-04-01T17:25:00.003+02:00

An intolerance of failure.
An excessive customer focus.
A desire for a magic pill, not a daily exercise regime.
An unwillingness to cannibalise sales.
A reliance on a small cadre of innovators.

According to Stuart Gross at bnet [read why]

Google Design by Numbers

2009-03-29T09:01:00.003+02:00

Quite recently Douglas Bowman left google. While this is not big news in itself it reveals some insights into google design process. There seems to be a clash between google's data driven design by committee approach and Doug's design attidude as an x-designer.

Creating Career Paths for UX Professionals

2008-11-25T10:46:00.001+01:00

View SlideShare presentation or Upload your own. (tags: ux iasummit2008)

Handouts available at_ Creating Career Paths for UX Professionals

9:1 ratio of bad ideas to good

2008-05-07T18:03:00.001+02:00

I tell my clients that I try to maintain a 9:1 ratio of bad ideas to good. And, no, I can’t tell which are which. If only.

- David Weinberger, The Cluetrain Manifesto (Chapter 5)

interview questions and exercises

2008-01-16T09:39:00.000+01:00

Interview questions for user experience design roles by Day Alexander and discussion at IxDA.

Developers are users too

2007-11-07T06:19:00.000+01:00

The current issue of <interactions> contains a special section on open source. Among other articles on project management and community issues you can also find an article on the Community Experience at OpenOffice.org.

Developers, scratching just their personal itch, are a well-known challenge for open source projects. [...] As a consequence, more-mature projects have established a culture that values—in addition to source code—contributions from other members such as quality testing, user documentation, globalization, and user experience. [read the complete article]

I'd be happy if your like what I wrote. In any case, join website.openoffice.org or ux.openoffice.org to help improving our project.

Produkt-Management ist...

2007-10-22T18:11:00.000+02:00

...das Beobachten und Regulieren der Grenze zwischen Rot und Blau. (Siehe meine Notizen zum Vortrag: Kulturbeobachtung – ein Element dynamikrobuster Höchstleistung von Dr. Gerhard Wohland)

it is the user's itch that needs to be scratched

2007-05-25T06:21:00.000+02:00

The Summer 2007 issue of interfaces contains an article on our User Experience Project. If you are not a member of the British HCI group, you can read “User Experience for OpenOffice.org” on my website.

Quote:

The first rule of open source development is also the reason for an inherent usability problem: "Every good work of software starts by scratching a developer's personal itch."
The result is a self-referential system – developers develop for themselves rather than for the average user or the target audience. Usability engineering is considered as superfluous extra. However, to provide a good user experience, it is the user's itch that needs to be scratched.
This article presents user experience activities in the context of OpenOffice.org. The author – co-lead of the User Experience Project – will discuss the status of building an open source community of usability professionals to improve the usefulness and usability of the application.
(read more...)

Usability im Unternehmen

2006-09-13T18:15:00.000+02:00

Das Kapitel 4 "Usability im Unternehmen" aus "Usability praktisch umsetzen" (Hanser 2003) ist nun online.

Gabriele Fischer im NDR Interview

2006-06-07T18:19:00.000+02:00

Gabriele Fischer, Chefredakteurin und Herausgeberin des Wirtschaftmagazins brand eins im Interview auf NDR 4, Der Talk (mp3)

Ivan Sutherland on "Research and Fun"

2005-10-19T18:22:00.000+02:00

An Evening with Ivan Sutherland at the Computer History Museum

Mind the Gap!

2003-09-02T10:57:00.000+02:00

"Mind the Gap! Software Engineers and Interaction Architects" is a position paper for a workshop at Interact 2003 in Zürich.

Software engineers and interaction architects need to cooperate with each other in order to create software products that work, and that are usable and useful for the target audience. A look at reality shows that the cooperation does not function as smoothly as it should. The cause for this can be on the engineer's side, or on the designer's -- or on both sides. This paper identifies some differences in the mentalities that make it difficult to work together in one product team.
It needs to be said that successful product teams have many more components than just engineering and user interface design. To use Don Norman's metaphor: it is technology, marketing, and user experience that make up the three legs of a solid product. We also have to add product management, quality management, documentation, customer support, and upper management to the picture. Nevertheless, this paper focuses only on the relation between developers and HCI professionals. [continue]

The Maryland Way

1993-10-14T22:29:00.000+01:00

Ben Shneiderman explains what makes the HCIL so successful. It is 7 (simple) ideas that foster innovation and team spirit:

Read the complete Maryland Way.